It's truly said that sales occur once and it's the services which makes sales a recurring process. We at GLOBUS INFOCOM understand the concern of our customers and hence work doubly hard to provide after sales service to our esteemed customer to their utmost satisfaction. Points below are not only testimony to our endeavors but also forms a culture which we have inculcated over our glorious past as well:
We proudly state that we have our presence in all the states of India. Our service support is extended even to the most remote part of the Indian Sub Continent. Places like North East, J&K, Orissa and Bihar enjoys our presence.
On time approach
Meeting our committed time is of paramount importance for every personnel of Services & Projects. Our approach has always been customer centric and we understand the need of the customer.
For smooth flow of operation it's very important to have a strong coordination system within the department. Our timely coordination and effective communication ensures that the customer never suffers for any slackness in coordination.
Each of our service/project Engineer undergoes vigorous internal training program on each of our product before they are exposed to live projects. This ensures that the work at the site is never delayed due to ill trained personnel.
Stock of Spares
To facilitate timely delivery of repaired equipments, we stock the fast moving spare parts. This ensures that the customer never waits for any delays due to non availability of spare parts.
Large Customer Base
This brings us utmost satisfaction to be associated with all the three wings of defense namely Indian Army, Indian Air Force and Indian Navy. We have had over 15000 installations over different units of the defense trinity.
We believe in providing indepth usage of each of our product, on site. This ensures proper usage of the product and hence improves the self life of the equipment.
Our customers are our most possessed asset. Each effort of our is always aimed for the satisfaction of customer. Timely visits for preventive maintenance and courtesy visits ensure we are never far from our customer.
An effort in regards to safeguarding the interest of the customer and timely maintenance of the equipments we offer comprehensive as well as non comprehensive AMC contract options to our customer at very reasonable rate. This confirms customer loyalty and also immunes the customer from seeking repair from sub standard and less skilled workmen.