Globus Infocom believes in creating a holistically-pleasing experience for its customers. Thus, our service department works tenaciously to make doing business with our company a pleasantly memorable experience. We pride ourselves in delivering world-class customer experience and support services to our users for almost 20 years. Our Service & Support department principles are based on being committed to delivering excellence at value.
Owing to our wide-ranging and feature-rich products & solutions basket and excellent customer services and support, we have amassed more than 25,000 happy customers in different esteemed organizations of the country with more than 50% of repeat order ratio.
Globus has devised a robust infrastructure to serve our customer base, to make sure that the concerns of our clients are heard and resolved in a timely manner.
From regular training sessions to swift customer support, Globus is committed to consistent quality improvement. We regularly implement methods that enable us to deliver best in class products and services. Our dedication to quality has made us one of the most preferred brands by users year after year, putting us at the forefront of the industry map.
Prompt Service Support by Trained Engineers Our nationwide sales & service setup always aims to provide you best of the service and support. In order to do this we have a professionally trained, dedicated team who are just a phone call away.
Professional and Timely Installation At Globus, we value our customers’ precious time. Therefore, we always conduct delivery and installation of our products in a timely manner. We ensure that the product installation is done neatly and systematically. The quality of our installation is par excellence.
Regular Training Sessions After successful installation of products, we ensure a system of regular training to keep our customer base updated about the latest technology and features. We also motivate our customers to rule out any apprehensions about using our solutions. We digitally empower our customers to get comfortable with the latest technology.
Minimum Resolution Time Our approach has always been customer centric thus having a quick resolution time to make sure that you enjoy uninterrupted services of our products and solutions. We prioritise customer satisfaction above everything else.
Genuine Spare Parts We assure to provide prompt service with presence of genuine, company approved and readily available spare parts. Every customer is a part of our Globus family. Ensuring the uninterrupted functioning of your products and solutions is our responsibility.
You as our esteemed customer can be rest assured that even after the warranty expires, you can get access to the same benefits through our AMC plan which will safeguard you against inconvenience and reservations. We provide services to our customers even after warranty expires, at reasonable prices.
We listen to our customers diligently and take their feedbacks very seriously. Feedbacks and suggestions are always welcomed and taken positively. We also arrange courtesy visits and feedback campaigns to ensure that we are never too far from our customer.
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