Toll Free Number1-800-419-4398 (Mon-Sat 9:30Hrs-18:00Hrs)

Globus Infocom believes in creating a holistically-pleasing experience for its customers. Thus, our service department works tenaciously to make doing business with our company a pleasantly memorable experience. We pride ourselves in delivering world-class customer experience and support services to our users for almost 20 years. Our Service & Support department principles are based on being committed to delivering excellence at value.

Owing to our wide-ranging and feature-rich products & solutions basket and excellent customer services and support, we have amassed more than 25,000 happy customers in different esteemed organizations of the country with more than 50% of repeat order ratio.

Globus has devised a robust infrastructure to serve our customer base, to make sure that the concerns of our clients are heard and resolved in a timely manner.

From regular training sessions to swift customer support, Globus is committed to consistent quality improvement. We regularly implement methods that enable us to deliver best in class products and services. Our dedication to quality has made us one of the most preferred brands by users year after year, putting us at the forefront of the industry map.

Prompt Service Support by Trained Engineers Our nationwide sales & service setup always aims to provide you best of the service and support. In order to do this we have a professionally trained, dedicated team who are just a phone call away.

Professional and Timely Installation At Globus, we value our customers’ precious time. Therefore, we always conduct delivery and installation of our products in a timely manner. We ensure that the product installation is done neatly and systematically. The quality of our installation is par excellence.

Regular Training Sessions After successful installation of products, we ensure a system of regular training to keep our customer base updated about the latest technology and features. We also motivate our customers to rule out any apprehensions about using our solutions. We digitally empower our customers to get comfortable with the latest technology.

Minimum Resolution Time Our approach has always been customer centric thus having a quick resolution time to make sure that you enjoy uninterrupted services of our products and solutions. We prioritise customer satisfaction above everything else.

Genuine Spare Parts We assure to provide prompt service with presence of genuine, company approved and readily available spare parts. Every customer is a part of our Globus family. Ensuring the uninterrupted functioning of your products and solutions is our responsibility.

Customer Testimonials
Globus - Service and Support
The complete solution is very nice and working seamlessly. Team Globus is very supportive and resolves all our queries on time. Dr. Purnakala Sawant - Principal Government College Of Arts, Science & Commerce, Khandola Marcela, Goa Solution: Smart classroom and Virtual classroom Studio
It is a great transformation for our school from traditional classes to digital classes. Students are now more keen to come to classes, as they get to see live pictures or videos also along with the audio or content. Mr. Indermani Mishra - Principal South Delhi Municipal Corporation School, Humayunpur, New Delhi Solution: Smart Classroom Solution
Globus - Service and Support
Globus - Service and Support
Globus Infocom's dedicated and relentless effort has resulted in successful installation of Video Wall in our headquarters. The company has done a wonderful job and we express our sincere gratitude towards their team. Mr. Jasmeet Singh - Colonel General Staff (IT) Army Training Command, Shimla, Himachal Pradesh, Shimla Solution: Video Wall
Globus Infocom conducted elaborate training session for the installed Digital Lab Solutions in our premises. We are sure this solution will help our organization to ensure collaborative teaching and learning environment in the classroom. Prof. Arvind Kumar Pandey - Head, Department of Education Government College Of Arts, Science & Commerce, Khandola Marcela, Varanasi Solution: Digital Lab Solutions
Globus - Service and Support
Globus - Service and Support
With the help of Globus Digital Language Lab, we are sure that we would be able to elevate our language learning experience and it will help our students to achieve positive results in their language lessons. Mr. Phuntsog Wangial - Principal Kendriya Vidyalaya, Leh, Ladakh Solution: Digital Language Lab
Globus Digital Language Lab is impressive in features and very easy to use. We are sure our students will find language lessons more engaging and informative with the help of this solution. Kendriya Vidyalaya, Khanapara, Assam Solution: Digital Language Lab
Globus - Service and Support
Globus - Service and Support
Annual Maintenance Contract (AMC)

You as our esteemed customer can be rest assured that even after the warranty expires, you can get access to the same benefits through our AMC plan which will safeguard you against inconvenience and reservations. We provide services to our customers even after warranty expires, at reasonable prices.

Globus - Service and Support
Feedback

We listen to our customers diligently and take their feedbacks very seriously. Feedbacks and suggestions are always welcomed and taken positively. We also arrange courtesy visits and feedback campaigns to ensure that we are never too far from our customer.

Kindly share your feedback at hekpdesk@globusinfocom.com  

Globus - Service and SupportToll Free Number: 1-800-419-4398 (Mon-Sat 9:30 Hrs - 18:00 Hrs) Globus - Service and SupportEmail Id: service@globusinfocom.com     |   hekpdesk@globusinfocom.com