Globus Signage – Privacy Policy

Globus Infocom Limited ("Globus Infocom", "Globus", "we", "us", or "our") operates the Globus Signage application ("App") and the associated digital signage management platform ("Platform").

Globus Signage is a business and enterprise digital signage application designed for managed Android TV, Android TV Box, and other compatible signage display devices.

This Privacy Policy explains what information the Globus Signage App and Platform may collect, how that information is used, how it may be shared, and how it is protected.

1. Scope of the Application

Globus Signage is primarily intended for business and enterprise-managed digital signage devices.

The App allows an authorized organization to:

• Pair a signage device with an organization account.

• Authenticate the device with the Globus Platform.

• Retrieve assigned signage content.

• Display playlists, layouts, media, schedules, and emergency or priority content.

• Send device status and technical information to the Platform.

• Send device health and hardware/software reports.

• Upload device screenshots when requested by an authorized administrator.

• Receive configuration and management instructions from the Platform.

The App is designed primarily for managed digital signage deployments and is not intended to function as a general-purpose consumer communication or social networking application.

2. Information We Collect

Depending on the device configuration and features being used, the App may collect and transmit technical and operational information to the Globus Platform.

2.1 Device Information

The App may collect:

• Device model name

• Device manufacturer

• Device brand

• Device name

• Device type

• Display width

• Display height

• Android version

• Android SDK/API level

• Android security patch level

• Application version

• Application version code

• Device storage information

• Available storage

• Used storage

• Application cache size

The exact information available may vary depending on the Android version, device manufacturer, device configuration, and applicable platform restrictions.

2.2 Android Device Identifier

Where required for device identification and management, the App may collect the Android ID provided by the Android operating system.

The Android ID may be used to identify and associate a managed signage device with its registered device record.

2.3 Network Information

The App may collect technical information about the device's network connection, including:

• Network connection type

• Network speed or connectivity information

This information is used for device monitoring, connectivity diagnostics, and service operation.

3. Device Pairing and Registration

To connect a signage device to an organization's Globus account, the App may process information required for device registration, including:

• Device pairing code

• Device orientation

• Device identifier

• Device configuration information

• Device registration information

The pairing code is generated through the authorized Globus administration platform.

After successful pairing, the device may receive authentication credentials or an authentication token used for subsequent communication with the Globus Platform.

4. Authentication Information

After successful device pairing, the App may receive an authentication token, which may be a JSON Web Token (JWT).

The token is used to authenticate API requests made by the signage device.

The authentication information may contain or reference information required to identify the authorized display or device, such as:

• Display identifier

• Device identifier

• Authentication-related claims

Authentication information is used for secure communication between the signage device and the Globus Platform.

The App does not use authentication tokens for advertising or marketing purposes.

5. Device Health and Technical Reports

The App may periodically send device health and technical information to the Globus Platform.

This may include:

• Hardware information

• Display resolution

• Android version

• Android SDK/API level

• Security patch level

• Application version

• Application version code

• Storage information

• Network information

• Android device identifier

• Other technical information required to monitor the health and availability of the signage device

This information may be used for:

• Device monitoring

• Device management

• Troubleshooting

• Technical support

• System health monitoring

• Service operation

• Security and authentication

• Maintenance and diagnostics

6. Heartbeat and Device Status

The App periodically communicates with the Globus Platform through authenticated API requests.

These communications may be used to:

• Confirm that the device is online

• Retrieve device control information

• Retrieve emergency or priority alert status

• Retrieve screenshot requests

• Retrieve power or configuration information

• Synchronize device state with the Platform

The communication interval may vary depending on device configuration and Platform settings.

7. Signage Content

The App retrieves content assigned to the device by an authorized organization.

Depending on the organization's configuration, this content may include:

• Images

• Videos

• Audio

• Text

• Web URLs

• YouTube links

• Playlists

• Layouts

• Scheduled content

• Emergency or priority content

• Other digital signage content

The App processes this content to provide the digital signage service and display content configured by the authorized organization.

Globus Infocom does not claim ownership of customer-provided signage content.

The organization responsible for uploading content to the Platform is responsible for ensuring that it has the necessary rights and permissions to use such content.

8. Device Screenshots and Remote Screen Capture

The Globus Signage App may capture a screenshot of the current signage display when an authorized administrator requests a screenshot through the Globus Platform.

The screenshot process generally works as follows:

1. An authorized administrator requests a screenshot.
2. The Platform records the screenshot request.
3. The signage device receives the request during communication with the Platform.
4. The App captures the current signage display.
5. The captured image is uploaded to the Globus Platform.
6. The screenshot may be made available to authorized administrators for device monitoring, troubleshooting, and content verification.

Screenshots may be used for:

• Device monitoring

• Remote troubleshooting

• Content verification

• Operational support

• Diagnosing signage issues

Screenshots may contain visual information currently displayed on the signage screen.

Depending on the content configured by an organization, a screenshot may contain information belonging to that organization or its customers.

Organizations using the Globus Platform are responsible for ensuring that information displayed on their signage devices is appropriate and does not unlawfully expose confidential, personal, or sensitive information.

9. Emergency and Priority Content

The App may periodically check the Globus Platform for emergency or priority content.

Such content may be used to display urgent information configured by an authorized organization.

Emergency or priority content is controlled by authorized administrators through the Globus Platform.

10. Device Reports and Playback Information

The App may send information related to content playback and device operation, including:

• Media playback start events

• Media playback completion events

• Device reports

• Layout reports

• Device status

• Content synchronization information

• Technical diagnostic information

This information may be used for reporting, monitoring, diagnostics, and operational functionality.

11. How We Use Information

Information collected through the App may be used for:

• Device pairing

• Device authentication

• Device identification

• Device management

• Digital signage content delivery

• Content synchronization

• Playlist and layout management

• Schedule synchronization

• Emergency or priority content delivery

• Device monitoring

• Device health reporting

• Screenshot-based troubleshooting

• Technical support

• Service maintenance

• Diagnosing technical problems

• Security and authentication

• Improving the reliability and performance of the Platform

We do not use device information or screenshots for advertising or behavioral advertising.

12. Multi-Tenant Data Isolation

The Globus Platform may support multiple independent organizations ("tenants").

Each organization's data is logically isolated from other organizations.

Tenant-specific information may include:

• Users

• Displays

• Media

• Playlists

• Layouts

• Schedules

• Emergency or priority alerts

• Device reports

• Screenshots

• Settings

• Playback reports

The Platform uses tenant-specific identification and access controls to restrict access to authorized organizational data.

Device API requests are associated with the applicable organization through the authenticated display or device relationship.

13. Data Sharing

Information collected through the App may be processed through the Globus Platform and the service infrastructure required to provide the service.

Information may be accessible to:

• Authorized Globus Infocom personnel who require access for service operation, maintenance, or support

• The organization that manages the corresponding signage device

• Infrastructure, hosting, storage, security, or technical service providers that process information on our behalf, where applicable

We do not sell device information or screenshots for advertising purposes.

We do not share device information with third parties for third-party behavioral advertising.

Where third-party service providers are used to host, store, process, secure, or operate the Platform, they are expected to process information only for authorized service purposes and subject to applicable contractual and security requirements.

14. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

• HTTPS/TLS encrypted communication

• Authenticated API requests

• JWT-based device authentication

• Access controls

• Tenant-level data isolation

• Server-side ownership validation

• Controlled administrative access

• Secure server-side storage

• Authentication and authorization mechanisms

No method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

15. Data Retention

We retain information for as long as reasonably necessary to provide, maintain, secure, and support the Globus Signage service.

Retention periods may vary depending on the type of information.

For example:

• Device registration information may be retained while the device remains registered with an organization.

• Device reports may be retained for monitoring, reporting, troubleshooting, and operational purposes.

• Screenshots may be retained according to the configuration and operational requirements of the Globus Platform.

• Authentication information may be retained for as long as required to maintain authorized device communication.

• Certain information may be retained longer where required for security, legal, regulatory, dispute-resolution, or legitimate business purposes.

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable retention procedures.

16. Data Deletion

The Globus Signage App is primarily intended for managed enterprise signage devices.

Device registration and organization-level data are managed through the Globus administration platform.

If an organization wants to request deletion of information associated with its Globus account, device, or signage data, it may contact us using the contact information provided below.

Deletion requests may be subject to verification and applicable contractual, legal, security, and operational requirements.

Where deletion is requested and legally permitted, we will take reasonable steps to delete the applicable information from active systems.

Certain information may need to be retained where required for legitimate security, legal, regulatory, or dispute-resolution purposes.

17. Children's Privacy

Globus Signage is a business and enterprise digital signage application and is not specifically directed toward children.

The App is intended for use on managed signage devices operated by organizations.

We do not knowingly design the service to collect personal information directly from children as its intended purpose.

18. Third-Party Services and SDKs

The App may use third-party Android libraries, SDKs, or infrastructure services required for application functionality, networking, media playback, image loading, security, diagnostics, or other technical purposes.

Third-party services may process technical information according to their own applicable policies.

Applicable third-party SDK data practices are reviewed as part of the application's compliance process, and the Google Play Data Safety declaration and this Privacy Policy may be updated where required.

19. Device Management & Kiosk Functionality

Globus Signage is designed for use on organization-managed digital signage devices, including devices deployed in public or other controlled environments.

To provide the intended signage functionality, the App may use Android device-management capabilities to:

• automatically launch the Globus Signage application after the device starts or restarts;

• maintain the device in a dedicated signage or kiosk mode;

• prevent unauthorized users from exiting the signage application or accessing restricted device settings and functionality;

• allow authorized personnel to access protected administrative or management functionality using authentication credentials;

• support device power-management operations, including supported sleep and wake-up functionality, where enabled and supported by the device;

• maintain the device in its configured signage state and support the organization's remote or administrative management of the device.

These capabilities are used to operate and secure organization-managed signage devices and are not intended to provide access to a user's personal device or personal content.

The specific device-management capabilities available may depend on the Android version, device manufacturer, device configuration, and permissions granted to the App.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the App, Platform, legal requirements, or data-processing practices.

The updated version will be published at the same privacy policy URL and will include an updated "Last Updated" date.

21. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:
Company: Globus Infocom Limited
Application: Globus Signage
Privacy Contact: +91-7290071252
Support Email: info@globusinfocom.com
Website: www.globusinfocom.com
Postal Address: A-66, Sector-4, Noida, District Gautam Buddha Nagar, Uttar Pradesh, India - 201301

22. Governing Policy

This Privacy Policy should be read together with the applicable terms, agreements, and policies governing use of the Globus Signage Platform.

If there is a conflict between this Privacy Policy and a specific contractual agreement with an organization, the applicable contractual agreement may govern to the extent permitted by applicable law.

Effective Date: 28/09/2026

Last Updated: 28/09/2026